What is the Turnaround Time for Support Requests?
When contacting ZeroBounce support, you can expect a response within minutes, if not seconds, based on the contact method used. The support live chat is available 24 hours a day, seven days a week, and has an average response time of six seconds. The support team also stands by email and phone all day and will reply to all support requests almost immediately.
ZeroBounce support works closely with customers to find the best solution for a support request as swiftly as possible.
For issues related to your account or payment, ZeroBounce support will contact you and request any details necessary to alleviate any bugs or issues you may be experiencing with your account.
If you're dissatisfied with a ZeroBounce product or your results, a support or sales team member will be in touch with you immediately. Once your representative is able to understand your issue, they'll work to provide an amenable solution, whether it's honoring our 99.6% accuracy guarantee or providing additional credits in response to any issues not caused by your error.
If you encounter a more complex bug or issue, or if you have a specific feature request, it may take ZeroBounce several hours or days to resolve your request.
You can shorten the amount of time it takes for ZeroBounce to assist with your support request by including as much relevant information as possible in your request.
The following is a list of information or assets that may be relevant to resolving your support request:
- A detailed description of your issue
- Date and time your issue occurred
- The email service you were using on the platform
- Any relevant error codes
- Screenshots or video of the issue taking place
- A sample of the file experiencing the issue (if applicable)
- Any other unlisted details that are relevant to your specific support request
The more informed the ZeroBounce team is, the better prepared they will be to create a satisfying solution in a timely manner. The team's goal is to ensure your satisfaction, and you can help them by being prepared.